Its likely youll have questions down the road that advantages need a little more personalized attention than an faq or buying guide. We had questions along the way too, and kept track of the companies that were most responsive and helpful in answering them. Alliant Credit Union really stood out in this department. Its phone support was prompt and polite, with truly helpful representatives on the other end. Our other top picks had our questions answered in under five minutes as well. Some lenders werent so supportive: for example, elend and Stonegate didnt even pick up the phone during business hours. Your loan officer will help you through the mortgage process, of course, but with such a huge purchase its important to be personally informed about your options. The best companies make is easy to get the information you need. After scouring every website on our list (and spending a lot of time on hold we cut the lenders with less-than-helpful resources.
The other thing we loved about quickens site was its useful selection of learning tools. Its Homebuyers and Refinancing guides walk you through the ins and outs of mortgages in language that youll actually understand, and its mortgage calculators gives you an idea of what youll be paying — before you even get pre-approved. Tools like these help you make an informed decision: they let you build a solid foundation of mortgage knowledge, so you have something to stand on when comparing companies and prices. Quickens knowledgebase covered all the important aspects of mortgages. We felt more secure as shoppers, knowing that we were fully informed about the loan we were applying for. The other way your wallpaper mortgage company can ease the lending process is with great customer support. Online tools are an awesome place to start, but like we said: Mortgages are complicated.
A streamlined website is simple to navigate. It answers all of your questions clearly, and without much digging. Take quickens site, for example: quickens homepage clearly told us where to go if we had questions. Quickens website points you in the right direction to find answers to any question. Its also transparent about pricing, loan options, and the companys lending system. On the other end of the spectrum, we had companies like movement Mortgage. Movement proved to us that a poor online experience can muddy the whole mortgage process: Its trendy website is loud about the companys mission — easy App! — but totally silent about interest rates and aprs (which are probably the first things youll want to look for). We were left in the dark about how much wed actually be paying for a mortgage with this company.
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These types of companies have only their bottom line, and not your best interest in mind. Besides low rates, the most important thing to consider when choosing a mortgage lender is the reputation of the lender or broker. We cut any companies from the running that had more than one regulatory infraction filed against them. Zero-to-one may seem like a high bar, but once those infractions start rolling in they can add up fast. Take citibank, vbs for example: When we first reviewed mortgage companies in 2016, it had zero infractions. In 2018, it has eight.
The best lenders should be able to keep their ducks in a row, giving you complete peace of mind. As of 2018, all three of our top picks have maintained pristine records. What we cut, amerisave mortgage corp, citibank, crossCountry mortgage, elend, home point Financial, james b nutter co, prospect Mortgage, sierra pacific Mortgage. Then it was time to get up close and personal with our front-runners. We scoured their sites for the most helpful mortgage shopping tools. The best mortgage companies understand that getting a mortgage is complicated, and they do their best to make things simple for you. Three ways lenders can simplify the process: a streamlined website, helpful learning tools, and excellent customer support.
Our top pick, quicken, had us pre-approved and ready to shop in less than 30 minutes (with Alliant and First Internet Bank not far behind). We cut out broker companies — essentially middlemen that put another step between you and your mortgage. What we cut, acceptance capital Mortgage, anchor Mortgage company, angel oak home loans, Assurance financial Group, barry Slatt Mortgage, charles Schwab Bank, dovenmuehle mortgage, fidelityFirst, fulton Mortgage company, jmac Lending, keystone mortgage company, lenderlive, new England Regional Mortgage, peoples Mortgage company, plaza home mortgage, securityNational. We did a background check, and cut any companies with questionable records. Mortgage companies are regulated by both state and federal agencies. When a company missteps, those agencies can file a regulatory action against.
Information about mortgage lenders infractions is then gathered and reported by the nationwide multistate licensing System. It sounds grim, but in reality a lot of regulatory infractions are simple administrative errors. In one case, an inspector visited an Amerisave mortgage corporation office in Ohio and found that the office was empty — no one actually worked there. Ohio law requires lenders to have at least one physical office (staffed with real people so a complaint was filed. In instances like these, the fix can be simple: Amerisave proved the office had just relocated and settled the case. But when infractions start to pile up, its not just an administrative oversight; its a pattern. Lots of infractions can indicate unlawful activity — like unlicensed loan agents who might sign you up for the wrong policy, or companies paying loan officers illegal" incentives to sign up as many mortgages as possible.
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This has its perks. First, you have more agency in choosing a company — whereas a broker limits your options to the institutions they work with. Second, using a direct lender often expedites the mortgage process, because everything is taken care of in-house. So why do some people choose to work with a broker? The biggest advantage is that they comparison shop for you. That way you dont have to go through the steps of getting and evaluating multiple"s yourself. But were here to assure you that mortgage shopping can be painless, even homework without a broker. We spent two weeks getting pre-approved with our top contenders, and we guarantee that the finalists keep it for hassle-free.
If that sounds like it applies to you, check out our alternative mortgage options below. For most people, though, any of our nationwide top picks are a great choice: Theyre readily available and offer a full suite of services. What we cut 1st Rate home mortgage, advisors Mortgage Group, Alaska usa federal Credit Union, Allied Mortgage Group, America first Federal Credit Union, AmericanLoans, Amerisouth Mortgage company, anniemac Home myself mortgage, apex Home loans, Arvest Bank, associated Bank, atlantic Home loans, aurora financial, bank of America. Bank, umpqua bank, universal American Mortgage company, us mortgages, van dyk mortgage, victorian Finance, villageMortgage, vip mortgage Inc, vitek mortgage Group, vystar Credit Union, radley mortgage capital, wallick And Volk, waterstone mortgage, weststar Mortgage, winterwood Mortgage Group. And we homed in on direct mortgage lenders. To offer a full suite of services, a mortgage lender has to be the one actually lending to you. That means working with a direct lender: A company that underwrites and finances all its own loans. The other option is to use a broker, who doesnt originate their own mortgages, but shops around for a good loan on your behalf. Choosing a direct lender keeps all your mortgage activity under one roof: The institution paying for your house is also the one that creates your contract and helps you along the way.
this review, we only considered nationwide mortgage companies. We looked for outstanding companies that we could recommend to anyone. That meant they have to be widely available — a company isnt the best if you cant get a mortgage there. Keeping this in mind, we only considered lenders that operate in 40 states or more. This cut a lot of companies from the running (135 to be exact) including some popular names like bank of America. There are certain cases where one of these regional or smaller lenders will be better suited to your needs: for instance, if you have a difficult credit history or need extra help navigating the mortgage process.
Alliant has outstanding customer service reps that not only respond quickly, but will walk through each step of the application process with you and lend a hand when need. For seasoned homeowners looking for a straightforward, simple refinance then we suggest starting plan your search with. This company puts rates and refinance options right on its homepage, and had us in and out of the preapproval process faster than any other lender. Its a great choice for people who have already been around the mortgage block once or twice. How we found the best Mortgage lenders. We started with a master list of 181 lenders, banks, and credit unions — every mortgage company we could hunt down. Then we focused in on what makes a mortgage lender the best.
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Editor's Note, february 20, 2018 - weve updated this review to clarify how we found the best mortgage companies, and to reflect current loan offerings. Along the way we vetted our top picks to make sure theyre still best-in-class: As of 2018, quicken, Alliant Credit Union, and First Internet Bank still offer the best rates and mortgage tools. Citibank, a former top pick, has accumulated multiple regulatory actions since 2016 and no longer passes our high quality standards. We also eliminated New American Funding, a previous winner, because its website and customer service provide poor support for homeowners. The best Mortgage lenders, our top pick, quicken loans, has everything we looked for in a mortgage lender: low interest rates, great customer support, and rapid approval. Quicken also has some of the best learning resources in the industry — its website walks you through the intricacies of mortgage lending in simple, understandable language. Wed recommend this company to anyone, but its an especially good choice if youre a thorough shopper who likes to understand a product inside and out before you buy. If youre a first-time homeowner in particular, it may help to work with a company that can give you personalized (human) assistance throughout the mortgage process. In that case, we recommend.